COVID-19: Preparing to Reopen


The Province of Ontario has announced that retailers, seasonal businesses and health and community service providers will be permitted to open or expand their services on Tuesday, May 19, 2020, at 12:01 a.m. Business owners must have measures in place to enable physical distancing, such as limiting the number of customers in the store and booking appointments beforehand.

  • Retail services with a street-front entrance – Must restrict the number of customers per square metre — for example, one customer per 4 square metres (43 square feet) — to ensure physical distancing of 2 metres at all times.
  • Vehicle Dealerships 
  • Media Operations – office-based
  • Health Services – including in-person counselling and mental health services. 
  • Animal Service – including veterinarian services and pet care services, such as grooming and training.

Click here for a detailed list.

Restaurants: Restaurants, bars, and all other businesses that are not yet permitted to open may still provide curbside pickup and delivery options. 

Salons and Related Services: Hair/Nail Salons, Barbershops, Tattoo Parlours, and other services that require close contact between provider and client are not yet allowed to open. 

On this page: 

  1. Safety Guidelines and Checklists to Follow
  2. Where Can I Find PPE? 
  3. Ready to Print Signage 

Safety Guidelines to Follow While Operating 

Ontario Sector-Specific Guidelines

The Ontario government has compiled 60 general Sector-Specific Guidelines. Highlights as follows: 


A specific checklist/guideline for businesses to follow before reopening should be released by the City of Toronto in the next week, and will be posted here when released. 

Best Practices: 

  • This Guide for Businesses Reopening Safely by the City of Brockville has outlined a list of specific best practices when it comes to operating your business, including physical distancing, hand hygiene, cleaning and disinfecting, screening and communication, curbside pickup, delivery, and cashier controls. 
  • For Restaurants: The ORHMA DineSafe Practical Guide to Reopening, provides specific guidelines operators should consider to better control guest flow and keep your staff safe. 

Finding Personal Protective Equipment (PPE)

Before you open, ensure you have the right personal protective equipment (PPE) and supplies needed to keep your customers and staff safe. See below for directories/options to order PPE from.

Ready to Print Posters/Signage

City of Toronto Signage: 


1. Survey Screening Poster (Black & white version) CLICK HERE TO DOWNLOAD

2. Survey Screening Poster (Colour version) CLICK HERE TO DOWNLOAD


3. Retail Screening Poster For Entrance CLICK HERE TO DOWNLOAD

4. Social Distancing Lineup Signage CLICK HERE TO DOWNLOAD 

5. Food & Medicine Pick-up Only Signage CLICK HERE TO DOWNLOAD